Returns & Exchanges

We hope you love your Dottory finds. If an item doesn’t work out, you can request a return or exchange within 30 days of delivery.

Before You Return

Please keep your item in its original condition while you decide. Eligible returns must be:

Unused and unaltered
Unwashed, where applicable
Complete with original packaging, tags, and any included parts or accessories

These requirements apply across our collection, from bedding and home decor to accessories and other everyday finds.

Start Your Request

Email dottory@hotmail.com within 30 days of delivery. Include your order number, the item you’re returning, and the reason for your request. If there’s a problem with the item, please attach clear photos where possible.

We’ll review your request and provide return instructions. Please contact us before shipping anything back, as returns without authorization may not be accepted.

Want to Exchange Something?

Looking for another color, size, or style? Let us know what you’d like, and we’ll check availability and explain the next steps. Exchange requests must also be made within 30 days of delivery.

Shipping Costs & Return Fees

For returns because you’ve changed your mind or prefer a different item:

You are responsible for return shipping costs.
Original shipping fees are non-refundable.
A 15% restocking fee, calculated on the returned item’s purchase price, will be deducted from your refund.

The restocking fee does not apply to damaged, defective, or incorrect items. When a return is required because of a defect or our error, we’ll cover the return shipping costs.

Please pack your return securely, especially fragile items, and retain your shipping receipt and tracking information.

Receiving Your Refund

After your return arrives, we’ll inspect it and email you with the outcome. If approved, your refund will be sent to the original payment method, less any applicable fees.

Your bank or payment provider determines how long it takes for the refund to appear in your account.

Items We Can’t Accept for Standard Returns

Final sale items
Customized or made-to-order products
Used, washed, altered, or customer-damaged items
Items missing original packaging, tags, parts, or accessories

If any of these items arrive defective, damaged, or incorrect, please contact us so we can review the issue.

Something Arrived Wrong?

If an item arrives damaged or defective, you receive the wrong product, or something is missing, email us within 30 days of delivery.

Send your order number and photos of the item and packaging, where applicable. We’ll work with you to arrange an appropriate replacement or refund.

What Happens to Returned Products?

Returned products are assessed according to their category and condition. Home textiles and clothing will not be resold; suitable items may be donated when possible. Home decor, accessories, and other products are reviewed individually to determine appropriate handling.